CUSTOMER CARE

It is with pleasure to be able to take measures into my own hands to make sure my clients are getting customer care they deserve, I am available to change, edit, and cancel orders in a timely manner. I am your go to for customer support. Help is always one click away. 

Have any questions or concerns? 

I'm always here to help!

 

 

TEXT OR CALL TAYLOR

217-619-2468

CHANGING YOUR AUTOSHIP

You will want to login to your loyal customer account by going to www.tflanders.itworks.com - click login- use your customer ID and password. on the left hand tool bar you'll click autoship- edit - (you may have to turn your phone sideways to see all options) this is where you can add your product/change your date.

 
FAQ

Do I have to pay a membership fee to be a loyal customer?

 

No you do not! When checking out at your first time you'll want to pick the option "receive products monthly" that will set your account up with the 3 month trial. Once your 3rd order processes you have access to the discount for life. 

 

Do I have to try the same product for all 3 orders of my loyal customer trial?

 

No you are able to edit and change your autoship by following the steps listed above! You are able to add + delete items with a easy click of a button,

 

Can I return a product if I don't like it?

 

Unfortunately you may not send an opened/used product back to our corporate offices for a refund, However, I would be happy to guide you to a different product that will meet your goals + health needs. .

Can I cancel my orders before my 3 month trial is completed?

You will want to complete your 3 orders of products or you will be charged the membership fee. Contact me for help if your unable to make that monthly order. 

 

How do I track my order?

When your logged into your loyal customer account you'll want to click order history + you will see a long number on the left hand side you can click on to track order. 

 

How can I contact It Works Global Customer Service?

1-800-537-2395

Monday  Friday:

6:30 a.m. CST  8:00 p.m. CST 
(GMT-6) 

Saturday  Sunday: 

8:30 a.m. CST  5:00 p.m. CST 
(GMT-6)